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FEATURES OF IVR SYSTEM

  Key IVR Features To Look For The below features are the most critical aspects of IVR. Understanding what these features do and how they benefit your business and customers helps you make an informed decision when choosing your IVR solution.   Drag-and-Drop Call Flow Design Drag-and-drop call flow (call path) design allows admins to easily update and edit call paths within the IVR system. This simplifies the call flow design process and strategy by allowing admins to make edits like adding new agents, new phone numbers, or new pre-recorded menu options easily and without having to write complicated code or create lengthy if-then scenarios.   Call Forwarding Call forwarding sends inbound calls to the same agent across multiple phone numbers/devices without the caller having to hang up and dial different numbers separately. For example, if the agent doesn’t answer their desk phone, the call is forwarded to their smartphone, then to their home phone, then to their voicemail...
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INTRODUCTION TO IVR SYSTEM

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  IVR BASICS: WHAT IS IVR? IVR stands for interactive voice response, but in business terms, it refers to a large umbrella of software-based communication solutions. Some IVR companies offer basic services that allow small businesses to record automated voicemail messages and route calls, while others offer website, database, and CRM integration as well as robust reporting and bill processing options. In the past, IVR was limited to telephone calls. During an IVR call, an automated voice recording would interact with a client, and in return, the client would press corresponding buttons to navigate the system. Today, many IVR systems have speech recognition built in, so people can talk directly to the system rather than push buttons, but there are still many low-cost IVR services that offer button-response systems. Visual IVR is another term you'll see on IVR company websites. Usually, companies that offer visual IVR also offer traditional phone IVR. Visual IVR essentially moves the...
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